問(wèn):,域名問(wèn)提無(wú)法訪問(wèn)
答:您好
請(qǐng)您提供下具體的域名,我司為您核實(shí)下,,非常感謝您長(zhǎng)期對(duì)我司的支持!
問(wèn):這域名是個(gè)人注冊(cè)的,但申請(qǐng)備案的時(shí)候卻提示說(shuō)是企業(yè)的,導(dǎo)致備案無(wú)法繼續(xù),需要客服手工處理,謝謝!
答:您好,您域名開(kāi)啟了whois隱私服務(wù),備案期間請(qǐng)暫時(shí)關(guān)閉,待備案審核通過(guò)后再開(kāi)始使用,非常感謝您長(zhǎng)期對(duì)我司的支持!
問(wèn):域名已經(jīng)關(guān)閉whois隱私服務(wù),為何還是提示說(shuō)是企業(yè)的?
或者說(shuō)關(guān)閉之后需要一段時(shí)間才能生效?如果是這樣,那需要多久生效??
答:您好,目前whois信息可以正常獲取,可以正常提交備案申請(qǐng)了,請(qǐng)重新登錄提交看看。若還是有異常,請(qǐng)?zhí)峁╁e(cuò)誤截圖,我司核實(shí),非常感謝您長(zhǎng)期對(duì)我司的支持!
問(wèn):原來(lái)ddos被管理員停止
答:您好,已經(jīng)開(kāi)啟,如果再次受到攻擊,將不會(huì)開(kāi)啟必須升級(jí)到國(guó)內(nèi)獨(dú)立IP的云主機(jī)上面,非常感謝您長(zhǎng)期對(duì)我司的支持!
問(wèn):我無(wú)法使用Cuteftp軟件登入FTP也無(wú)法使用
ftp://vitalive777.gotoftp3.com此網(wǎng)址登入FTP
答:您好,查看您本地出現(xiàn)了連接超時(shí)的報(bào)錯(cuò),這是由于網(wǎng)絡(luò)的互聯(lián)互通問(wèn)題導(dǎo)致的,我們測(cè)試鏈接正常,您可以下載我們配置了代理的FTP軟件,下載地址:http://xxxxxxxx.xxxxx.xxxxx 選擇代理然后進(jìn)行連接再試試,參考鏈接:http://m.shinetop.cn/faq/list.asp?unid=472 。謝謝。
問(wèn):
以下是錯(cuò)誤訊息,無(wú)法登入 也無(wú)法ping 到 127.0.0.STATUS:> [2018/2/5 上午 12:14:37] Waiting 30 seconds…STATUS:> [2018/2/5 上午 12:15:07] ============== Attempt #1 ==============STATUS:> [2018/2/5 上午 12:15:07] Resolving host name fulelife.gotoftp2.com…STATUS:> [2018/2/5 上午 12:15:07] Host name fulelife.gotoftp2.com resolved: ip = 127.0.0.1.STATUS:> [2018/2/5 上午 12:15:07] Connecting to FTP server… fulelife.gotoftp2.com:21 (ip = 127.0.0.1)…ERROR:> [2018/2/5 上午 12:15:28] The connection failed due to an error or timeout. 1) Verify that the destination IP address is correct. 2) Increase the connection timeout threshold under Global Settings | Connection. 3) Switch to the opposite data connection type (PASV or PORT) under Site Settings | Type tab. 4) Verify that the problem is not local by trying to connect to an alternate server. 5) If a server name was used, verify it resolves to the correct address. 6) If using a local server table for server name resolution, check to see that it doesn't resolve to an obsolete address. 7) Try pinging the address. 8) If you are using a router, verify the router is up and running (check by pinging it and then ping an address outside of the router). 9) Do a traceroute to the destination to verify all routers along the connection path are operational. 10) Verify that your subnet mask is setup properly. 11) Verify that your local software or hardware firewall is not blocking outbound connections originating from CuteFTP. 12) Verify that your anti-virus software is not at fault (try disabling it).STATUS:> [2018/2/5 上午 12:15:28] Waiting 30 seconds…
答:您好,查看您本地出現(xiàn)了連接超時(shí)的報(bào)錯(cuò),這是由于網(wǎng)絡(luò)的互聯(lián)互通問(wèn)題導(dǎo)致的,我們測(cè)試鏈接正常,您可以下載我們配置了代理的FTP軟件,下載地址:http://xxxxxxxx.xxxxx.xxxxx 選擇代理然后進(jìn)行連接再試試,參考鏈接:http://m.shinetop.cn/faq/list.asp?unid=472 。謝謝。
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